Participants will gain knowledge and skills to deliver quality dementia care to clients in a variety of settings, including family houses, community day settings and residential care.

Elements within this unit include:

• Prepare to provide support to those affected by dementia
• Use appropriate communication strategies
• Provide activities for maintenance of dignity, skills and health
• Implement strategies which minimise the impact of behaviours of concern
• Complete Documentation
• Implement self-care strategies

This unit focuses on responding effectively to difficult or challenging behaviour of patients, clients and others and is suitable for Care Assistance Workers and others exposed to such behaviour.

Elements within this unit include:

• Use communication strategies which take account of the progressive and variable nature of dementia.
• Provide appropriate activities to maintain client’s dignity, skills and health at an optimum level.
• Develop and implement strategies which minimise the impact of challenging behaviour.

All accredited courses have a fee attached so please contact Dementia Australia on 1800 180 023 to discuss fees and payment.

As a Registered Training Organisation, Dementia Australia maintain a system which provides Learners with an easily implemented means for appealing an academic decision made by us which they may consider unfair or inaccurate. 

To ensure Dementia Australia establishes and maintains equitable processes for all parties which promote the resolution of complaints in a timely, effective and consistent manner by consultation.

Appeals Process

1. if the Learner perceives and issue they are encouraged to first discuss the issue with their Trainer and Assessor or submit in writing using Appeal Against Assessment Decision Form, within 14 days of receiving notification, their issues to the Assessor for discussion.
2. The Learner will receive written acknowledgement of the receipt of the appeal within 24 hours. Where Dementia Australia considers more than 60 days are required to process and finalise the appeal it will: Inform the Learner in writing, including reasons why and regular update the Learner on the progress of the matter.
3. A meeting between the Learner, an independent person or advocate of their choice (if desired) and the Assessor and/or Education Manager, will be scheduled, at which the Learner will be able to present their case.
4. After discussion, if the issue is resolved, the process is complete.
5. If the issue is not resolved the following process is put into place:

• The Assessor refers the issue to another independent Assessor(s), and if resolved the process is complete.
• If the Learner feels the issue is still unresolved, the Learner initiates the complaint procedure, at the relevant stage.
• If the appeal is still unresolved the Learner can access ASQA'a website at http://www.asqa.gov.au/complaints/making-a-complaint.html and complete the ASQA complaints procedure.
• The Learner will be informed of the outcome of the appeal in writing , within 3 working days of the appeals process completion.
• If the appeal for re-assessment is upheld, the Dementia Australia Education Department will make necessary arrangements to conduct the re-assessment at a time that is mutually convenient for all parties concerned.

For a copy of the academic appeals or complaints procedure please contact the Education Manager.