Support services

Support for healthcare professionals

Dementia Australia provides healthcare professionals with comprehensive educational resources and training programs to enhance a person’s quality of life, and offer invaluable support to their families and carers.

As Australia’s nationally Registered Training Organisation (RTO 30213) and trusted dementia training provider, we educate healthcare professionals on the importance of early disease identification, intervention and the development of tailored treatment and care programs to optimise an individual’s quality of life.

We have designed, and deliver several accredited Cert 111 in Aged Care modules to healthcare professionals, including Providing support to people living with dementia.

We also offer an extensive range of non-accredited educational modules/courses to enhance one’s knowledge on specific topics pertaining to dementia, such as depression, intellectual disabilities, communication, design, falls prevention, manual handling of the frail elderly, Lewy Body dementia, and more. These courses  and workshops are delivered to professional carers, registered and allied health professionals and carers of people with dementia.


Our current offering of Cert III level accredited modules
N.B. There is a fee attached to all accredited courses. Please contact us to discuss fee and payment details.

CHCAGE005 – Providing support to people living with dementia

Participants gain knowledge and skills to deliver quality dementia care to clients in multiple settings, including family houses, community day settings and residential care. This unit comprises the following elements:

  • Preparing to provide support to those affected by dementia
  • Using appropriate communication strategies
  • Providing activities for maintenance of dignity, skills and health
  • Implementing strategies which minimise the impact of behaviours of concern
  • Completing documentation
  • Implementing self-care strategies.

CHCCCS020 – Respond effectively to behaviours of concern

This unit focuses on responding effectively to difficult or challenging behaviour of patients, clients and others. It is suitable for Care Assistance Workers and others exposed to such behaviour. This unit comprises the following elements:

  • Using communication strategies which account for the progressive and variable nature of dementia.
  • Providing appropriate activities to optimise the client’s dignity, skills and health.
  • Developing and implementing strategies which minimise the impact of challenging behaviour.

Non-accredited courses
N.B. There is a fee attached to all accredited courses. Please contact us to discuss fee and payment details.

To complement our offering of accredited courses, we offer the following extensive range of non-accredited courses designed to enhance knowledge in specific areas.

  • Support group activities
  • Dementia management in acute care
  • Depression in the aged
  • The helping relationship
  • Anxiety in the aged
  • Psychosis in the aged
  • Mental health and anxiety in the aged
  • Social face of dementia
  • Understanding behaviour in dementia care
  • Dementia and mental illness.


Complaints & appeal process

To ensure Dementia Australia establishes and maintains equitable processes for all parties which promote the resolution of complaints in a timely, effective and consistent manner by consultation, please refer to the following appeals process.

  1. Should a Learner have an issue, they should initially discuss the issue with their Trainer and Assessor, or submit their concern in writing via the Appeal Against Assessment Decision Form.
  2. The Learner will receive written acknowledgement of the receipt of the appeal within 24 hours. Where Dementia Australia considers more than 60 days are required to process and finalise the appeal, it will inform the Learner in writing, including reasons why and regularly update the Learner on the progress of the matter.
  3. A meeting between the Learner, an independent person or advocate of their choice (if desired) and the Assessor and/or Education Manager, will be scheduled, at which the Learner will be able to present their case.
  4. After discussion, if the issue is resolved, the process is complete.
  5. If the issue is not resolved, the following process will be put into place:
  • The Assessor will refer the issue to another independent Assessor(s), and if resolved, the process will be complete.
  • Should the Learner consider the issue to remain unresolved, the Learner will initiate the complaint procedure at the relevant stage.
  • Should the appeal remain unresolved, the Learner can visit the ASQA'a website at http://www.asqa.gov.au/complaints/making-a-complaint.htmland complete the ASQA complaints procedure.
  • The Learner will next be informed of the outcome of the appeal in writing, within 3 working days of the appeals process completion.
  • If the appeal for re-assessment is upheld, the Dementia Australia Education Department will make necessary arrangements to conduct a re-assessment at a mutually convenient time for all parties concerned.

For a copy of the academic appeals or complaints procedure, please contact the Education Manager.

Get in touch

To maintain your loved one’s health & wellness,
get in touch – 1800 180 023 – or